Inca Support provides dedicated admin services to small and medium U.S. businesses. We assign skilled bilingual professionals to handle your recurring back-office work, supported by AI-powered workflows and managed by a Supervisor of Operations and dedicated Account Manager, so your team stays focused on growth.

Inca supports multiple administrative support roles like: customer care, lead generation, research, content production, bookkeeping and more. If a task can be done remotely, Inca Support can likely handle it while customizing the process to fit your workflow.

Hiring a full-time employee comes with salary, benefits, payroll taxes, training, and turnover costs. With Inca Support, you pay a flat monthly rate for a trained professional who is already equipped to work, managed by a dedicated supervisor, and ready to integrate into your existing workflows. No recruiting, no onboarding overhead, no HR burden. Most clients reduce their admin operating costs by 30 to 60 percent compared to equivalent in-house hires.

You stay in control through U.S. governed service agreements, a designated account manager, and regular KPI reporting. Our team follows your workflows and keeps you informed so you always have oversight without the burden of daily supervision.

Quality is maintained through a structured onboarding process, training on your specific workflows, and AI assisted tools that reduce errors. A dedicated account manager reviews performance and provides clear reporting to ensure accuracy and consistency.

Every Inca Support plan includes a Supervisor of Operations and a dedicated Account Manager, both responsible for making sure your work is handled accurately, consistently, and on your terms. Your Account Manager serves as your single point of contact, your Supervisor oversees day-to-day team performance, and regular KPI reporting keeps you informed without requiring you to manage anyone directly. You set the standards, we build the process around them, and you always have full visibility into what is being done and how it is performing.

Our standard engagement starts with a 90-day agreement, giving both sides enough time to build the workflow, measure results, and establish a solid working rhythm. After the initial term, clients can continue on a rolling basis or request a longer agreement based on their needs. There are no surprise renewals and no pressure to lock in before you are confident the relationship is working.

You communicate through your designated account manager, who serves as your single point of contact. Regular updates, scheduled calls, and real-time collaboration tools ensure that communication stays clear and responsive during your business hours.

We offer flexible pricing models, including full-time equivalent (dedicated staff) and project-based support. All pricing is transparent with U.S. based invoicing, no wire transfer fees, and no hidden costs.

Timelines depend on the type of project and the complexity of the tasks. For straightforward projects, we can often begin within a couple of days. If the work is more time consuming or requires additional training, onboarding usually takes no more than two weeks. Our goal is always to get your support team delivering results as quickly as possible without disrupting your workflow.